Terms of service
These terms cover clinics using Taaya. They are written to be read rather than skimmed past, and they say plainly what Taaya does not do.
1 · Who these terms are between
Taaya is provided by Avedd Limited, a company registered in England and Wales. "We" and "us" mean Avedd Limited. "You" means the clinic or practice that has agreed to use Taaya. By using the service you accept these terms.
2 · What Taaya is
Taaya is a patient concierge. It answers enquiries in your clinic's voice, using the treatments, prices and policies you give us. It can take a patient's details and direct them to your booking route.
3 · What Taaya is not, and what it will never do
This is the most important clause here, so it is not buried.
Taaya does not practise medicine and does not make clinical judgements. It will not decide whether a treatment is suitable for anyone, interpret symptoms, diagnose, assess a complication, or give medical advice. It is not a medical device and must not be relied on as one.
When a conversation touches medical history, a condition, medication, or a possible complication, Taaya stops and hands the conversation to your team. You remain wholly responsible for clinical decisions, for the care of your patients, and for responding to anything Taaya passes to you.
Taaya must not be used as an emergency or urgent-care channel. It cannot be relied on for anything time-critical.
4 · What you are responsible for
- The accuracy of the clinic information you give us. Taaya answers from your facts, so if a price is wrong on your side it will be wrong in the conversation.
- Reviewing conversations Taaya passes to you, and doing so promptly.
- Telling patients that an automated assistant is used, which the notice we provide is designed to satisfy.
- Your own obligations as a data controller, including your lawful basis for processing patient data.
- Keeping your account credentials secure.
5 · What we are responsible for
Providing the service with reasonable skill and care. Acting only on your documented instructions in respect of patient data, under the data processing agreement that accompanies these terms. Telling you promptly if something goes wrong that affects you or your patients.
6 · Availability, and what we do not promise
Taaya is in active development. We do not offer a guaranteed uptime figure and we will not pretend otherwise. We aim for the service to be continuously available and we monitor it, but it depends on third parties including model providers and hosting, and it can be interrupted.
Because Taaya answers automatically, a fault may mean an enquiry goes unanswered. Your existing enquiry routes should remain in place. Taaya is designed to add a channel, not to be your only one.
7 · Accuracy
Taaya is built on language models and can make mistakes. We test its behaviour against a suite of deliberately difficult conversations before changes go live, and it is designed to say it does not know rather than invent an answer. We cannot guarantee every reply will be correct. Every conversation is visible to you, and you should review them.
8 · Fees
Fees are as set out in your order or pilot agreement, in pounds sterling and exclusive of VAT. Pilot pricing applies for the agreed pilot period. We will give at least 30 days' written notice before changing fees.
9 · Data protection
For patient data you are the controller and we are the processor. Our data processing agreement governs that relationship and forms part of these terms. Our privacy notice explains what we do in practice, including which sub-processors we use.
10 · Confidentiality
Each of us will keep the other's confidential information confidential. We will not name you as a customer, quote you, or use your clinic's name in marketing without your written permission.
11 · Intellectual property
We own Taaya, including the software and prompts. You own your clinic information and your patient data. Nothing here transfers ownership either way.
12 · Liability
Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost bookings, or lost business opportunity.
Nothing in this clause limits your responsibility for clinical decisions, which is yours alone.
13 · Ending the agreement
Either of us may end this agreement on 30 days' written notice. Either may end it immediately if the other commits a material breach that is not put right within 14 days. On termination we will delete or return your data within 30 days of your request.
14 · Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15 · Contact
Write to hello@taaya.io.